FAQ
Are you present in other countries?
Yes, besides Brazil, we are also present in Mexico, Colombia, and the United States.
What should I do when I receive the product?
1. Check that the packaging is in perfect condition.
2. Carefully verify the number of packages listed on the invoice.
3. Check the contents of the box and ensure the model, color, and size match your order.
If you notice any discrepancies, refuse the delivery, note the reason on the back of the invoice, and contact the store where you made the purchase.
My product arrived damaged, what do I do?
If your product shows signs of damage upon delivery, don't worry—we'll take care of it.
This type of problem can occur during shipping. We recommend accepting delivery and noting the damage on the back of the invoice. Then, contact the store where you purchased the product. We'll send you the replacement part(s) as soon as possible.
If you are a retailer, please contact your sales representative for assistance.
Do you assemble the furniture?
Unfortunately, we do not currently offer furniture assembly services.
Since we deliver to over 5,000 cities in Brazil and more than 25 countries, it is not feasible to maintain assembly professionals in every location. The best way to find an assembler is to contact the store where you made your purchase.
Many customers assemble our furniture using the manual included in the box and videos available on our YouTube channel. However, if you have no experience with furniture assembly, we recommend hiring a professional.
I received my furniture and need the assembly manual or video, how can I get it?
All our products come with an assembly manual, detailing step-by-step how to assemble them.
When you receive your furniture, the assembly instructions will be in the box. We also have some assembly support videos on our YouTube channel (youtube.com/BertoliniMóveisdeAço).
How do I get replacement or spare parts for my Bertolini furniture?
First, check with the store where you purchased the furniture to see if the required spare part is available. If not, the store will request it from Bertolini.
If the item is discontinued, please email [email protected] with the model or a photo of the furniture. Our team will inform you whether the part is in stock.
Do you have replacement parts for technical assistance?
Unfortunately, we do not process replacement parts directly. When you request service, we will order the part from our supplier. Rest assured, our suppliers prioritize these requests.
What are the most common technical assistance services?
More than 95% of service needs are caused during product transportation, resulting in damage, dented, or scratched parts. Other service needs are due to missing screws and parts inside the product box.
What is the deadline to request technical assistance?
You can request assistance if you identify missing parts, damage, or a manufacturing defect during assembly within 30 days of receiving the product. The fulfillment time varies from 15 to 25 business days depending on the part requested and the delivery location.
Do you charge for the part and shipping for assistance?
No, we will cover all expenses for the part and shipping.
What type of steel is used to make the furniture?
We use carbon steel for its high density, quality, and durability, making our furniture robust, beautiful, and durable. This way, we're recycling materials and preserving the environment, complying with international laws on reuse and recycling.
Do you produce custom furniture?
No. The modules have specific dimensions, but with a good imagination and the catalog in hand, it's easy to fill all the spaces, taking advantage of every nook and cranny with the module you consider most suitable.
Do you produce outdoor furniture?
No, despite being resistant, our furniture is produced to be used indoors.
What type of glass are used on the furniture doors?
All the glass used by Bertolini in its steel lines is tempered.
Is Bertolini a franchise?
No. Bertolini is a steel furniture manufacturer and owner of the Bertolini Furniture brand. We currently do not have any physical stores or franchises.
What are the main advantages of choosing steel furniture?
It doesn't get moldy.
Odor free.
Aesthetically beautiful.
Non-flammable product.
Insect-resistant furniture.
High strength and durability.
Easy cleaning for a clean home.
Furniture made with ecological materials for a more sustainable world.